Returns & Exchanges

At Maison Asrar, we strive to ensure your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, we offer a 14-day return window for items in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully place the unused fragrance in its original box and protective sleeve to ensure it remains undamaged during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the condition of the returned item, we will process your refund to the original payment method within 7-10 business days.